Customer Relationship Management (CRM)

Our Customer Relationship Management (CRM) System enables organizations to efficiently organize, populate, and maintain information on all aspects of their customer relationships. It provides integrated management of corporate information on customer accounts and contacts, sales leads and opportunities, plus activities such as calls, meetings, and assigned tasks. The system seamlessly blends all of the functionality required to manage information on many aspects of your business into an intuitive and user-friendly graphical interface.
The system also offers a graphical dashboard to track the sales pipeline, the most successful lead sources, and the month-by-month outcomes for opportunities in the pipeline.

Our CRM consists of modules, each of which represents a specific functional aspect of CRM such as Accounts, Activities, Leads, and Opportunities. For example, the Accounts module enables you to create and manage customer accounts, and the Activities module enables you to create and manage activities related to accounts, opportunities, etc. These modules are designed to help you manage customer accounts through each step of their lifecycle, starting with generating and qualifying leads to customer support and resolving reported bugs. Because many of these steps are interrelated, each module displays related information. For example, when you view the details of a particular account, the system also displays the related contacts, activities, opportunities, and bugs. You can not only view and edit this information but also create new information.

Core Features
Sales Management
• Lead, Contact, and Opportunity Management to share information and pursue new business.
• Account management to manage all customer interactions in a single location.

Marketing Automation
• Lead management for tracking and cultivating new leads.
• Email marketing for touching prospects and customers with relevant offers.
• Campaign management for tracking campaigns across multiple channels.
• Campaign reporting to analyze the effectiveness of marketing activities

Collaboration
• Activity management for emails, tasks, calls, and meetings
• Content syndication to consolidate third-party information sources.

News Service
• The RSS news feeds module lets you select and manage your favorite news feeds, and display them on your My RSS News Feeds screen.

Administration
• Quickly edit user settings, views and layouts in a single location.
• Customize the application with Sugar Studio so that Sugar meets the exact needs of your company.

If you'd like to know more information about our services, contact us now. We will answer all your questions without hesitation.